Help Centre
How can we help you today?
Browse frequently asked questions below.
For Customers
Learn how to post jobs, evaluate quotes, message decorators, and leave reviews.
Browse topicsFor Decorators
Verification process, credit packs, submitting quotes, and winning local jobs.
Browse topicsTrust & Safety
Insurance checks, identity verification standards, dispute resolution, and policies.
Browse topicsCustomers: Frequently Asked Questions
Yes, 100% free with no obligation. Homeowners and commercial clients can post projects, receive tailored structured quotes, and message local verified decorators at no cost.
Every decorator undergoes comprehensive verification including checking valid Public Liability Insurance (minimum £1M coverage), government-issued photo ID verification, and review of past work portfolios before unlocking customer leads.
You agree payment terms directly with your chosen decorator. We never take commissions from customer payments or charge hidden handling fees.
Decorators: Frequently Asked Questions
You can purchase flexible Pay-As-You-Go credit packs or subscribe to monthly plans with discounts. Small residential leads cost 1 credit, medium residential leads 2 credits, and large/commercial leads cost 4–8 credits.
Our compliance team reviews documents within 1–2 business days. Once approved, you receive immediate access to the active lead marketplace.
We operate a 100% Lead Credit Refund Policy. If a customer provides bogus contact info or cancels before communication, simply report the lead for full credit restitution.
Trust & Safety: Frequently Asked Questions
All approved decorators must maintain a minimum of £1,000,000 (£1M) valid Public Liability Insurance. We verify policy documents, expiry dates, and insurer details annually to ensure continuous homeowner and commercial protection.
While contracts and payments are agreed directly between clients and decorators, our dedicated support mediation team is on hand to assist with communication, review platform messages and quotes, and help facilitate fair resolutions.
Only clients who have booked and completed projects with a decorator through Find A Decorator are eligible to submit reviews. We do not permit anonymous or unverified reviews, ensuring genuine customer feedback.
We enforce strict platform community standards. Any tradesperson who fails identity re-verification, allows insurance to lapse, or receives consistent unresolved complaints will have their account suspended immediately.
Still need assistance?
Our dedicated UK support team is here to assist customers and professionals 7 days a week.