Help Centre · 7-Day UK Customer & Trade Support
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Browse frequently asked questions for homeowners, commercial clients, and verified decorators — from posting a free job to comparing quotes and verification standards.
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Verified Decorator Standards
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Customers: Frequently Asked Questions
Posting jobs, comparing quotes & paying your decorator
Yes, 100% free with no obligation. Homeowners and commercial clients can post projects, receive tailored structured quotes, and message local verified decorators at no cost.
Verified decorators submit public liability insurance, government-issued photo ID and proof of address for administrative review before they can access customer leads.
You agree payment terms directly with your chosen decorator. We never take commissions from customer payments or charge hidden handling fees.
Decorators: Frequently Asked Questions
Lead credits, subscriptions & trade verification
Viewing matched jobs, contacting customers and submitting quotes do not use PAYG credits. PAYG credits are charged only when a customer accepts your quote, using the acceptance cost configured for that job. Active paid subscriptions include accepted quotes without a PAYG credit deduction while the subscription entitlement is active.
Our compliance team reviews documents within 1–2 business days. Once approved, you receive immediate access to the active lead marketplace.
Viewing a matched job, contacting the customer and submitting a quote do not use PAYG credits, so there is no lead-unlock charge to refund under the current billing model. If customer details are unusable, contact support with the job reference. Historical refund requests remain available only for charges created under the retired lead-unlock billing model.
Trust & Safety: Frequently Asked Questions
Insurance checks, review authenticity & quality standards
Verified decorators provide public liability insurance, photo ID and proof of address for administrative review. Paid add-ons never grant the Verified badge.
While contracts and payments are agreed directly between clients and decorators, our dedicated support mediation team is on hand to assist with communication, review platform messages and quotes, and help facilitate fair resolutions.
Only clients who have booked and completed projects with a decorator through Find A Decorator are eligible to submit reviews. We do not permit anonymous or unverified reviews, ensuring genuine customer feedback.
We enforce strict platform community standards. Any tradesperson who fails identity re-verification, allows insurance to lapse, or receives consistent unresolved complaints will have their account suspended immediately.